Another random hint from the list!
We actually sent this out after we did the July 4th upgrades but whenever we have a ‘bad day’ (umm… sorry, like yesterday was), you need to go back and clear the cache on your browser. More than kind of a nuisance, I’ll admit…
If you missed this or can’t find it in your mail, here it is again… It’s also there in the Blackboard Announcements… click on the “More Announcements” link to find this… and you may want to point your students at this if they report problems to you.
- Please clear your cache on each browser you use. Here’s how: https://help.yahoo.com/kb/web-browsers-cache-cookies-sln4525.html
- Make an exception for GCC in your pop-up blocker. Here’s how: https://kb.indwes.edu/Apps/Blackboard/Getting_Started/02._Preparing_for_Online_Courses/Pop_Up_Blocker_Exceptions ( Replace “*.indwes.edu” with “*.genesee.edu” and “blackboard.indwes.edu” with “learn.genesee.edu”
- Make sure your operating system and browser combination is compatible with Blackboard. Find compatible configurations here: http://help.blackboard.com/en-us/Learn/9.1_2014_04/Administrator/010_Release_Notes/Supported_Technologies_for_End_Users
Try that if you’re having problems!