Folks, moving to the new email server has caused a few unforeseen problems. (Thank you Microsoft!) Outlook is remembering the old email address of the Duplicating Folder.
If you try emailing that address using Outlook any other way than the way described below it will not get there. Your message goes into a black hole, never to be seen again; you don’t even get an error message.
If you use IE or Firefox for your email (i.e. you only access your mail on the web browser), this isn’t an issue.
In Outlook you must select the address from the Global Address Book. (clickee to embiggen)
When sending click on “To:”
From the “Public Folders” Address Book — Select “Duplicating”.
Your other option is to clear the ‘nickname’ cache in Outlook… this is useful to know how to do if you have ‘bad’ or outdated information in your Outlook automatic entries.
To clear a single name (like ‘Duplicating’):
- Open a new email message.
- Type the first few characters of the nickname cache entry that you want to remove from the cache.
- When the entry appears in the list of suggested names, move your mouse pointer over the name until it becomes highlighted, but do not click the name.
- When the “X” icon appears next to the highlighted name, click X to remove the name from the list.
To clear all of your cache (and this means ALL) and start over again:
- Open Outlook 2010.
- On the File tab, click Options.
- Click the Mail tab.
- Under Send Messages, click Empty Auto-Complete List.
- Click Yes.
Outlook will generate a new nickname cache.
Need help? Let us know!