Microsoft Office for Home Use

Genesee students and employees are eligible to get Microsoft Office for their home use.

This is only available online and you need to use your Genesee email as part of the process.

FACULTY AND STAFFStop! Send an email to for information you need in order to proceed properly.

STUDENTS: Continue below…

Go to:

  • You will come to a page something like this (it will change, but do not click on the “Student” or “Teachers” links!)

Office 365 page

  • Put your Genesee email address in the box and click “Get Started”  — that will send an email to your Genesee email and you need to carefully follow the directions from there.
  • You should end up with a new account on that uses your Genesee email as your username and whatever password you have selected. As a reminder, this password is NOT connected to our existing Genesee passwords.
  • The page you land on will look something like this. You can use the Office components online and save your documents in the cloud storage.

Office 365 online menu

  • If you want to install any components on your personal computer, select the Settings icon in the upper right corner of the screen. Settings button  — or click the link that says “Install Office 2016”  [it may change!]
  • Once there, click on Install in the menu and follow the directions from there.

Office 365 install status

  • You have a limited number of installs for your personal use — you manage where you install the software from the “My Account” menu.

Office 365 manage installs

Questions should be sent to


FERPA and Confidentiality

The Family Educational Rights and Privacy Act (FERPA) is a federal law that protects the privacy of student education records, such as social security number, student number, birth date, and grades.  Ensuring  this protection means GCC faculty and staff must follow certain policies and practices pertaining to accessing, storing, and sharing this information.

Consider the guidelines and policies from Mr. Terence Reding, Assistant Dean for Records and Advisement as posted on the Help Desk web site.  Note his guidance to contact the Records Office if you are unsure or have questions regarding the handling and/or release of students’ personally identifying information.

Password Reset Notice

All Genesee users (faculty, staff and students) will get a Password Expiration Notice from Computer Services. The message comes from the help desk email ( and give you a 10-day notice that your password is about to expire. The message you get will look like this:

Password Expiration notice

If you are not sure about clicking a link in an email (and that’s a reasonable approach), you can independently click on the link to the password reset that is found on the outside of myGCC or here:

Updating your password in that utility will reset your computer login, your myGCC login and your email login.

You should also set up security questions so that you can do a password self-reset if you ever have problems in the future.

IMPORTANT:  If you use your phone or other mobile devices to access your accounts, you need to remember to update the password on those devices also!

Accessing GCC Email on a Mobile Device

Faculty and staff often ask: How do I access my GCC email on my mobile device(s)? 

In a word, yes, it is possible to set up access to your college email on a mobile device.  However, given the myriad mobile devices, email apps, and other variables, GCC makes no firm guarantee that access will always be 100% successful.  This being said, here is the basic information you will need to set up GCC email in your mobile device:

  • Go to your app store and download and install the “Outlook” app
  • Open the app and fill in the blanks:
  • For the Username field, use your NetID—e.g., jsmith75
  • For the Email field, use your full GCC email—e.g.,
  • For the Password field, use your GCC “single sign-on” password
  • For the Domain field, use
  • For the Email Server field, use

Strongly recommended: use the “Outlook” app in your devices app store

IMPORTANT:  When/if you change your GCC “single sign on” password, you also must change this password in your mobile device(s).

Spam Filtering 1 – Startup and Simple Interface

This information is for employees (i.e. not for students) who use the Exchange server managed by Computer Services.

Junk mail and spam are now a fact of life and there’s no getting around it. There are measures the college takes to assist you in managing unwanted email messages.

All email is filtered through the college’s spam filter, CanIt, before it gets to your email box. This doesn’t eliminate spam and junk mail but it takes out already defined junk before it can get to you. What else happens after that is up to you.

This information is to assist faculty and staff in setting up the CanIt software to your own preferences. It’s a step-by-step guide to configuring the spam filter to the level you prefer. It can be not set up at all (not recommended), set up to flag possible spam (the lowest recommended setting) or set up to tightly filter spam and prevent it from coming into your mail.

By default, CanIt marks your email with the subject heading of [SPAM?] if it thinks it’s spam.

You have multiple options to help make this better.

At the very least, you can set up a rule in Outlook that takes anything tagged as [SPAM?] out of your inbox. Go back to the “email” category on the right for those directions.

You really should go into CanIt and configure your settings to prevent most of this email from even getting into your mail.

Go to and log in using your network (or email) username and password.

If you’ve never set up CanIt at all, you will be presented with the Simple Interface.

Simple Interface

If you will stop with the Simple Interface, choose at least one of the options, “reject mail scoring higher than 6.8” is relatively stringent but will keep the most spam out of your email inbox. If you are uncomfortable with that, choose the “reject mail scoring higher than 7.5” to allow more mail into your email inbox. Then click on Set Spam-Scanning Level.

There’s no perfect number, this is as much an art as a science. But you can quit here.

If you’d like more control over your spam, go on to “Spam Filtering 2” (on the Help Desk web site) to set up the Expert Interface.

Accessing your GCC personal P drive away from the office

Computer Services offers the ability to access your GCC home P drive away from campus using a BIG-IP F5 client (formally know as by installing this client on your personal computer (Windows based equipment only).

To obtain instructions on the F5 client installation, please send an email to requesting these instructions.

You will be contacted by the Help Desk staff instructions on how to download, install and how to use the software.

Mapping a Shared Drive

Network shares need to be ‘mapped’ to your computer in order to have access to the files.

Your “P” or Personal drive is automatically mapped, so that no matter where you sit down on campus, you have access to your P drive.

Other network shares do not have this property. If you work on multiple computers, you need to overtly map the shared drives. The good news is that once mapped, a share will stay in your profile so that it will still be available the next time you sit at the same computer.

To map a network drive (in Windows 7)

Click on the Start button and then Computer.

map network drive

Click on Map Network Drive

In the next window, select the letter you want the drive to be from the drop down. Type (or copy from the information given to you) the path of the network share.

map network drive

Network shares ALWAYS have the form:  \\home\NameOfShare

The “\\home” is the base location of the network share. The “NameOfShare” is the designated name of the share.


NOTE: This is why “may I have access to the ‘L’ drive?” makes no sense in a help desk call. The drive letter can be anything of your choosing. The same network share can be “L” for your colleague and “Q” for you. You will both have access because you have used the same \\home\NameOfShare information.

You need to provide the actual path of the share, which can be gotten from the Computer screen above.